FAQs

It is the process by which banks obtain information about their customers and their financial proceedings. The objective of the KYC (Know Your Customer process) is to prevent banks from being used, intentionally or unintentionally, by criminal elements for money laundering activities.

It is the responsibility of the account holders to provide their updated and complete information to bank. Therefore, all account holders including authorized account operators can contact the nearest branch of the bank to update their KYC related information.

Banks are required to periodically update the customer’s KYC records. This is the part of the ongoing due diligence on bank accounts.

Bank would not close your account until your approval is not received, however, the account shall be dormant if it remains inactive for the period of 3 years.

Dormant account can be activated by visiting the nearest branch and filling up the the form to activate the account.

No, the bank does not charge any amount to close the account.

The list of the branch network of MBBL is : Branches

An EMV (Europay, MasterCard and Visa) Chip Debit Card is a standard plastic card that has a powerful computer chip embedded in it. The chip’s capacity to store and process information is much greater than that of the magnetic-stripe.

The chip card stores information which is authenticated when inserted into an EMV terminal. The transaction is validated before it is approved.

An EMV Chip Debit Card counters fraud by using a range of complex encryption locks and keys to authenticate the card and the transactions. The chip is better able to detect whether or not a card is genuine. It has been proven to reduce card crime. An EMV Chip Debit Card is also more difficult to copy or alter.

It provides access to your account whenever and where ever you want. You can use this card to purchase goods & services at various Visa Merchant Establishments and also withdraw cash from Visa ATMs across Nepal, India & Bhutan.

Any Nepali or Foreign citizens who have maintained personal savings account with Mahalaxmi Bikas Bank Ltd are eligible to apply for the card by filling the Visa Debit Application form at any branch offices t your convenience.
 

It takes 5, 7, or 10 working days depending upon location of the branch to make the Visa Debit Card ready for collection as soon as the valid application form is submitted.